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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Managing Resources | 16% | - Understand license types and deployment - Configure service territories and membership - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools |
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?
A) Estimated Duration and Sen/ice LevelAgreement
B) Products Required and Skill Requirements
C) Products Required and Estimated Duration
D) Skill Requirements and Products Consumed
2. One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?
A) Service Territories
B) Service Appointments
C) Service Territory Members
D) Accounts
3. A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
A) Update the Service Crew on the Service Appointment's Work Type.
B) Create a new ServiceAppointment with a different Crew.
C) Use the Crew Management tool to add Service Resources to the Crew.
D) Edit the Service Appointment and add a neew Service Resource.
4. At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
A) Subtract one hour from the start and end times on the Service Territory.
B) Add one hour to the start and end times on the Service Territory.
C) Add one hour to the start and end times on the Service Territory Member's Operating Hours.
D) Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
5. Which two objects are required when configuring an optimization job? Choose 2? answers
A) Service Territory
B) Polygons
C) Scheduling Policy
D) Work Type
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A,C |
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