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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile Application | 20% | - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Real-Time Communication - Offline Capabilities |
| Topic 2: Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Status Management |
| Topic 3: Service Reporting and Analytics | 16% | - Reports and Dashboards - Custom Report Generation - KPI Monitoring and Analysis - Service Performance Metrics |
| Topic 4: Resource Management | 22% | - Workforce Planning and Forecasting - Skill-Based Matching - Travel and Route Optimization - Technician Management |
| Topic 5: Configuration and Integration | 16% | - Third-Party System Integration - API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration |
SAP Certified - SAP Field Service Management Sample Questions:
1. The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A) False
B) True
2. Which of the following features are part of company configuration?
There are four correct answers.
A) Password policy
B) Service workflows
C) Company settings
D) Custom translations
E) Screen configuration
F) Admin policy groups
3. How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
A) Providing financial incentives
B) Through a structured customer service protocol
C) By considering unique business requirements
D) Offering continuous user training
E) By offering marketing insights
4. What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
A) Supporting IT modernization projects
B) Increasing marketing ROI
C) Enhancing customer retention
D) Reducing customer engagement
5. How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
A) By delivering smart notifications and checks
B) By enhancing marketing campaigns
C) By automating task prioritization
D) By providing generative AI-driven insights
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C,D,E | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A,C,D |
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