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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Commerce Cloud - SAP Sales Cloud - SAP Customer Data Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys |
| Project Delivery and Implementation | 15% | - Solution deployment and operations - Implementation lifecycle and planning - Performance and scalability |
| Customer Data and Governance | 15% | - Compliance and data privacy - Customer data management and identity - Data analytics and insights |
| Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following are types of data contained in SAP S/4HANA Cloud? Note: There are 3 correct answers to this question.
A) Organization
B) Transaction
C) Master
D) Business
E) Configuration
2. Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?
A) SAP Cloud Applications Studio
B) SAP BTP, Kyma runtime
C) SAP Event Mesh
D) SAP Build Apps
3. What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.
A) They allow you to see how much each revenue partner contributes to an opportunity.
B) They allow you to split the revenue from a sales opportunity between sales employees.
C) They allow you to see how much each employee in the sales unit contributes to an opportunity.
D) They allow you to split the revenue from a sales opportunity between sales employees and external partners.
4. Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
A) Reduce compliance costs and recalls
B) Efficient procurement of components to build subassemblies
C) Increase revenue from new products
D) Ability to manage and track inbound deliveries
E) Accelerate time to market
5. When are product fields created in SAP Emarsys Customer Engagement?
A) During the customer checkout process.
B) When user accounts are registered.
C) When new products are added to the inventory.
D) When specific product packages or add-ons are enabled.
Solutions:
| Question # 1 Answer: B,C,E | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: B,D,E | Question # 5 Answer: D |

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