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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Where do you set up a custom report to appear in the SAP Cloud for Customer insight app?

A) Home page
B) Business Analytics work center
C) Adaptation mode
D) Analysis work center

2. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Campaign
B) Ticket
C) Customer

3. How do you maintain a service catalog after you have released it?

A) You create a new version of the current catalog
B) You change the usage of the current catalog
C) You update the structure of the current catalog
D) You delete the current catalog and create a new catalog

4. Which date type do you use when determining the start of the warranty?

A) Due date
B) Requested date
C) Creation date
D) Reference date

5. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A) Choose a rule type
B) Define a placeholder
C) Add a condition group
D) Select an action

Solutions: