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Nortel 920-471 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Networking & Infrastructure | 25% | - Quality of Service (QoS) implementation - IP addressing and VLAN design - Network routing and redundancy |
| Maintenance & Troubleshooting | 10% | - Common fault isolation - Software upgrades and patches - System backup and restore |
| Converged Office Features & Integration | 15% | - Unified communications integration - Management and monitoring tools - Survivability and redundancy features |
| CS 1000 Rls.5.x Architecture & Overview | 20% | - System components and hardware - Software architecture and releases - Converged Office solution overview |
| Configuration & Provisioning | 30% | - NRS (Network Routing Service) setup - Call Server configuration - Media Gateway and IP terminal setup - Dial plan and routing configuration |
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