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Nortel 920-106 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Configuration | 25% | - Server setup and deployment - Database and licensing setup - Basic configuration parameters |
| Topic 2: Administration & Operation | 25% | - User management and permissions - Daily operational tasks - Call routing and queue management |
| Topic 3: Symposium Call Center Overview & Architecture | 25% | - System components and hardware - Network integration and protocols - Software architecture and releases |
| Topic 4: Maintenance & Troubleshooting | 25% | - Backup and restore procedures - Monitoring and performance tuning - Fault isolation and resolution |
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