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Instant Download Huawei : H21-287_V1.0 Questions & Answers as PDF & Test Engine
- Exam Code: H21-287_V1.0
- Exam Name: HCSP-Presales-Service(AICC) V1.0
- Updated: Aug 05, 2026
- No. of Questions: 132 Questions and Answers
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Presales Capability and Case Analysis | 25% | - Solution proposal and quotation preparation - Typical project cases and best practices - Common questions and solutions - Competitive analysis and differentiation |
| Topic 2: AICC Solution Overview | 20% | - Basic concepts and positioning of AICC - Architecture and components of AICC solution - Typical application scenarios and value |
| Topic 3: AICC Product Knowledge | 30% | - ICD (Intelligent Call Distributor) principles and functions - UAP (Unified Agent Platform) features and specifications - Integration with third-party systems (CRM, billing, etc.) - CTI, IVR, recording and other core modules |
| Topic 4: AICC Solution Design | 25% | - High availability and disaster recovery design - Requirement analysis and solution planning - Capacity planning and network design - Security and compliance considerations |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?
A) Hybrid deployment
B) Public cloud (SaaS) deployment
C) Managed service deployment
D) On-premises deployment
2. Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?
A) A star topology with the central site as the hub.
B) A bus topology where all sites are connected in a line.
C) A ring topology where each site is connected to two others.
D) A mesh topology where every site is connected to every other site.
3. In the AICC architecture, what is the role of a "stateless" component?
A) It handles the recording of all interactions.
B) It is responsible for storing all customer data.
C) It does not retain any session information between requests, which aids in scalability and reliability.
D) It is a component that cannot be replicated.
4. Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?
A) The IVR application logic itself, using a counter variable.
B) The network firewall.
C) The CMS reporting system.
D) The agent supervisor through the UAP.
5. In the context of AICC solution design, what does "horizontal scaling" refer to?
A) Adding more servers of the same type to a pool to handle increased load.
B) Increasing the resources (CPU, RAM) of a single server.
C) Adding new features to the software.
D) Expanding the solution to support new geographic regions.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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