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Instant Download Cisco : 642-242 Questions & Answers as PDF & Test Engine
- Exam Code: 642-242
- Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
- Updated: Aug 05, 2026
- No. of Questions: 135 Questions and Answers
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Cisco 642-242 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting, Monitoring and Troubleshooting | 15% | - CUIC and LiveData reporting setup - Common issues and resolution - System health monitoring |
| UCCE Architecture and Components | 20% | - Peripheral Gateway (PG), Router, Logger components - Integration with CUCM, CVP, and Finesse - Unified ICM/CCE solution overview |
| Routing and Scripting | 25% | - Precision queuing and skill-based routing - ICM script design and configuration - Dialed numbers, call types, and routing domains |
| Integration and Media Configuration | 15% | - Gateway and SIP configuration - CTI integration and route points - CVP and IVR integration |
| Installation and Deployment | 25% | - Software installation and configuration - Pre-installation requirements and planning - High availability and redundancy setup |
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