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Instant Download Cisco : 642-165 Questions & Answers as PDF & Test Engine
- Exam Code: 642-165
- Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
- Updated: Aug 01, 2026
- No. of Questions: 186 Questions and Answers
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Cisco 642-165 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Monitoring | - Historical reporting - Supervisor dashboards and analytics - Real-time monitoring tools |
| Installation and Initial Configuration | - Basic system configuration - UCCX installation process and prerequisites - Licensing and service activation |
| Call Routing and Scripting | - IVR design and call treatment - Cisco Unified CCX Editor scripting basics - Call flows and triggers |
| Troubleshooting and Maintenance | - Performance monitoring - Common deployment issues - System logs and diagnostics |
| UCCX Architecture and Components | - High availability and redundancy concepts - Integration with Cisco Unified Communications Manager (CUCM) - Cisco Unified Contact Center Express system architecture |
| Agent and Supervisor Desktop Configuration | - Call distribution and queues - Agent skills and team configuration - Cisco Agent Desktop (CAD) configuration |
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