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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Communication Manager | 20-25% | - Feature management and maintenance - Configuration and administration - Call processing and routing |
| Avaya Aura System Manager | 15-20% | - Certificate and security management - Software updates and system maintenance - Inventory and user management |
| Troubleshooting and System Support | 10-15% | - Performance monitoring and health checks - Common fault resolution - Log analysis and diagnostic tools |
| Avaya Aura Session Manager | 20-25% | - Entity and adaptation module setup - Session management and dial patterns - SIP routing and policy configuration |
| Avaya Aura Architecture and Platform Overview | 10-15% | - Architecture components and integration - Core component relationships and functions - System platform positioning and deployment models |
| Messaging and Media Services | 10-15% | - Media Server components and DSP resources - Avaya Aura Messaging configuration - Audio/video integration and media handling |
Avaya Aura Core Components Support Sample Questions:
1. Which two statements are true regarding Full and Half call model processing? (Choose two.)
A) Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
B) Avaya Aura Session Manager (SM) always performs Full call model processing.
C) Avaya Aura Session Manager (SM) always performs Half call model processing.
D) Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
2. Which trouble-shooting tool can be used to investigate PPM issues?
A) traceSM
B) SIP tracer_asset log
C) list trace tac
D) list trace station
3. Which two methods are used to obtain Avaya Aura Communication Manager (CM) software version information? (Choose two.)
A) In CM SMI, navigate to Administration > Server Maintenance > Server > Software Version.
B) In Linux, issue the swversion. command.
C) In Linux, issue the software version show.command.
D) In CM SAT, issue the display software version. command.
E) In Avaya Aura System Manager (SMGR), navigate to Services>; Inventory>; Managed Elements.
4. A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Communication Manager (CM). After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application. If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?
A) PPM is downloaded to the Remote Worker telephone from CM.
B) PPM is downloaded to Avaya Aura Session Manager (SM) from CM.
C) PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
D) PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).
5. A customer has just added a CS1000 SIP Entity and Entity Link using TLS port 5061. Users are unable to call any Avaya Aura users which are connected via the same Avaya Aura Session Manager (SM). They have run a traceSM and see no SIP messages coming from the CS1000 in the trace. They can ping between the CS1000 and SM100.
Which two traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support? (Choose two.)
A) traceSM with TLS handshaking enabled on SM
B) "list trace tac xxx", where xxx is the TAC of the trunk group between Avaya Aura Communication Manager and SM
C) "tshark -i eth1 -w <capturefilename>" on SM
D) the latest /var/log/ecs logfile on Avaya Aura Communication Manager
E) the ppm.log in /var/log/Avaya/jboss/SessionManager on SM
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A | Question # 3 Answer: A,B | Question # 4 Answer: C | Question # 5 Answer: A,C |

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