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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?

A) two LPVC2 cards with 16 MB on-board memory
B) one LPVC2 card with 16 MB on-board memory
C) two LPVC2 cards with 32 MB on-board memory
D) one LPVC2 card with 32 MB on-board memory

2. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Basic Agent License
B) Preview Agent License
C) Predictive Agent License
D) Common Agent License
E) Supervisor License

3. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A) vmstat
B) rpm -I
C) cbaui
D) check_pds

4. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) PORTS in master.cfg
B) MAXHIDSLOTS in master.cfg
C) OPERATORS in master.cfg
D) lines configured in dgswitch.cfg

5. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
B) This feature should be set to four (4) for UK due to OFCOM regulations.
C) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
D) A value of 0 turns off the feature.
E) This feature should be set to one (1) for UK due to OFCOM regulations.

Solutions: