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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya PG230 gateway or Avaya PG230RM gateway
B) Enhanced Network Bus Controller
C) Avaya Application Enablement Services (AES) 3.1 or later
D) Avaya Communication Manager (CM) 3.1 or later
E) TN-744-based Call Classifier Cards version "e"or later

2. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
B) This feature should be set to four (4) for UK due to OFCOM regulations.
C) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
D) A value of 0 turns off the feature.
E) This feature should be set to one (1) for UK due to OFCOM regulations.

3. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
B) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
C) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
D) The modified list configuration can be saved as Active and be used immediately.
E) The Active list configuration must be deleted before saving the new configuration.

4. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) PORTS in master.cfg
B) MAXHIDSLOTS in master.cfg
C) OPERATORS in master.cfg
D) lines configured in dgswitch.cfg

5. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the host name is correct in the nsswitch.conf file.
B) Verify if the IP address is correct in the hosts.conf file.
C) Verify if the domain name is correct in the resolv.conf file.
D) Verify if the IP address is correct in the dns.conf file.

Solutions: