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Salesforce MC-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Data Modeling, Identity Resolution & Segmentation25%- Identity Resolution
  • 1. Unified customer profiles
    • 2. Identity Resolution configuration
      • 3. Linking multiple data sources
        - Consumption and entitlements
        • 1. Marketing automation consumption
          • 2. Data 360 consumption-based entitlements
            • 3. Platform usage optimization
              - CRM data ingestion and activation
              • 1. Actionable Lists
                • 2. Audience segmentation and activation
                  • 3. CRM objects and records
                    • 4. Content personalization using CRM data
                      - Data 360 data model
                      • 1. Connecting and harmonizing customer data
                        • 2. Data objects and Data Model Objects
                          • 3. Customer data activation
                            Platform Setup & Governance13%- Domain authentication and authorization
                            • 1. Branded and authenticated email delivery
                              • 2. Domain authorization
                                • 3. Self-service domain authentication
                                  - Marketing Cloud Next environment setup
                                  • 1. Permission sets
                                    • 2. Data 360 provisioning
                                      • 3. Core Org Edition requirements
                                        • 4. Marketing Data Kit installation
                                          - Business Units and governance
                                          • 1. Business Unit requirements
                                            • 2. Content and user governance
                                              • 3. Roles and Enhanced CMS Workspaces
                                                Agentforce & AI Innovation11%- Marketing agents
                                                • 1. Automated campaign creation
                                                  • 2. Audience segmentation
                                                    • 3. Content generation
                                                      - Conversational messaging
                                                      • 1. Response handling
                                                        • 2. Ongoing interactions across messaging channels
                                                          • 3. Customer engagement
                                                            - Predictive AI
                                                            • 1. Selecting appropriate predictive AI features
                                                              Consent13%- Consent data model
                                                              • 1. Platform consent objects
                                                                • 2. Consent preference records
                                                                  - Consent management concepts
                                                                  • 1. Consent in customer engagement
                                                                    • 2. Consent and compliance requirements
                                                                      - Consent collection
                                                                      • 1. Consent banners on external pages
                                                                        • 2. Consent banners on marketing landing pages
                                                                          - Consent record management
                                                                          • 1. Creating consent records
                                                                            • 2. Managing and updating consent records
                                                                              Analytics & Performance Insights8%- Marketing data and insights
                                                                              • 1. Surfacing marketing data across Salesforce
                                                                                • 2. Marketing performance insights
                                                                                  - Reporting and analytics
                                                                                  • 1. Matching dashboards to reporting requirements
                                                                                    • 2. Pre-built dashboards
                                                                                      Campaign Design, Flow Orchestration & Content30%- Flow orchestration
                                                                                      • 1. Flow configuration settings
                                                                                        • 2. Trigger conditions
                                                                                          • 3. Flow types
                                                                                            • 4. Flow elements and logic
                                                                                              • 5. Automated business processes and messaging
                                                                                                - Activation templates
                                                                                                • 1. Activation template configuration
                                                                                                  • 2. Contact point value selection
                                                                                                    - Personalization
                                                                                                    • 1. Repeaters
                                                                                                      • 2. Content variations
                                                                                                        • 3. Merge fields
                                                                                                          • 4. Handlebars
                                                                                                            • 5. AMPscript
                                                                                                              - Landing pages
                                                                                                              • 1. Landing page configuration
                                                                                                                • 2. Landing page components
                                                                                                                  - Personalized messaging data
                                                                                                                  • 1. Adding customer data to messaging content
                                                                                                                    • 2. Selecting appropriate data sources

                                                                                                                      Salesforce Certified Marketing Cloud Next Consultant Sample Questions:

                                                                                                                      A company stores localized promo codes within a custom marketing object. The company wants to dynamically populate the correct promo code into a newsletter based on the recipient's [Region_Code].
                                                                                                                      What is the most effective way to retrieve and render this data within the email?

                                                                                                                      • A. Insert standard merge fields utilizing cross-object dot notation ({{{Marketing_Object.Promo_Code__c}}}) to pull the value across using the Unified Individual ID.
                                                                                                                      • B. Write an AMPscript LookupRows() block within the email to query the marketing object directly at send time using the [Region_Code]. Output the results directly into the email.
                                                                                                                      • C. Use the Handlebars QueryFirst utility function inline to retrieve the promo code, so it prints natively on the canvas.
                                                                                                                      Reveal Solution  Discussion  0

                                                                                                                      Correct Answer: C  🗳️

                                                                                                                      Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                                                                                      Northern Trail Outfitters is launching a Conversational Email campaign and needs to ensure that when a customer replies to the promotional email, Agentforce immediately picks up the thread to answer product questions.
                                                                                                                      How should the Marketing Cloud Next Consultant configure the flow to route these inbound replies to assign the conversation?

                                                                                                                      • A. Create a platform event-triggered flow that triggers on an Inbound Message Event.
                                                                                                                      • B. Create an Omni-Channel flow that triggers on Inbound Message.
                                                                                                                      • C. Create a record-triggered flow that triggers on Email Message.
                                                                                                                      Reveal Solution  Discussion  0

                                                                                                                      Correct Answer: B  🗳️

                                                                                                                      Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                                                                                      Northern Trail Outfitters creates a communication subscription named "Product Announcements" and associates it with both the Email and SMS channels. When reviewing the Communication Subscription Channel Type data model object (DMO), a developer finds two records for the subscription.
                                                                                                                      How should a Marketing Cloud Next Consultant explain why two records were created?

                                                                                                                      • A. The DMO creates one record for each contact point associated with the subscription.
                                                                                                                      • B. The DMO creates a separate record for each communication subscription and channel combination.
                                                                                                                      • C. The DMO creates separate records for the subscription's Opt In and Opt Out consent statuses.
                                                                                                                      Reveal Solution  Discussion  0

                                                                                                                      Correct Answer: B  🗳️

                                                                                                                      Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                                                                                      Northern Trail Outfitters wants to provide its marketing team with a deeper understanding of email campaign performance. The marketing manager needs to create a custom report that details unsubscribe reasons and failed send statuses, leveraging the unified data model.
                                                                                                                      Which component should the Marketing Cloud Next Consultant use to build this detailed report?

                                                                                                                      • A. A Lightning Report using the Marketing Performance Semantic Data Model
                                                                                                                      • B. A custom report type based on the Campaign Member object
                                                                                                                      • C. The Marketing Insights for Agentforce Sales dashboard
                                                                                                                      Reveal Solution  Discussion  0

                                                                                                                      Correct Answer: A  🗳️

                                                                                                                      Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                                                                                      Northern Trail Outfitters is implementing identity resolution in Data 360 and wants to understand how subsequent runs affect credit consumption.
                                                                                                                      Which records does Data 360 process during each subsequent identity resolution run?

                                                                                                                      • A. All source records in the data space
                                                                                                                      • B. Only records that are new or have changed since the previous run
                                                                                                                      • C. Only records that were created after the previous run
                                                                                                                      Reveal Solution  Discussion  0

                                                                                                                      Correct Answer: B  🗳️

                                                                                                                      Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

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