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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reasoning Engine & AI Actions | - Workflow mastery
| |
| Prompt Engineering | 30% | - Agentforce AI Setup & Configuration
|
| Einstein Trust Layer & Security | - Trust Layer & Security Features
| |
| Agent Force Concepts | 30% | - Data Cloud & Grounding Techniques
|
Salesforce Certified Agentforce Specialist Sample Questions:
Question 1
An agent incorrectly updates records when given ambiguous user instructions. What is the BEST mitigation strategy?
A. Improve prompt instructions and constraints
B. Increase the number of skills
C. Remove update permissions
D. Disable automation
Question 2
A data science team has trained an XGBoost classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).
How should the Agentforce Specialist set this up?
A. Create the serving endpoint in Databricks, then configure the model using Model Builder.
B. Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.
C. Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.
Question 3
Universal Containers (UC) wants to ensure its compliance team can retrieve exact matches of policy clause numbers from a structured legal document library. Which search type should UC implement?
A. Use semantic search to interpret synonyms of clauses dynamically.
B. Use keyword search for exact term matching on structured fields like clause numbers.
C. Use hybrid search to blend keyword and semantic recall.
Question 4
Universal Containers (UC) configured a new PDF file ingestion in Data Cloud with all the required fields, and also created the mapping and the search Index. UC Is now setting up the retriever and notices a required fleld is missing. How should UC resolve this?
A. Modify the retriever's configuration to include the desired field..
B. Update the search index to include the desired field.
C. Create a new custom Data Cloud object that includes the desired field.
Question 5
Universal Containers has multiple Salesforce orgs, each with a unique customer service agent where a verification agent must pass customer identity data to downstream agents handling account modifications. The customer ID must remain secure and persistent across agent handoffs without exposure to large language model (LLM) modification. What is the most appropriate configuration?
A. Store customer identity information in conversation variables created by the first agent and have other agents read those same conversation variables.
B. Implement a custom object to temporarily store verification status and have each agent query it via SOQL actions during execution.
C. Use the Agent API to start the downstream agent's session and pass the verified customer ID as a read-only context variable, ensuring security and preventing LLM alteration.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: C |

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