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Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation | 38% | - Contract management configuration - Post-sales process enablement - Industry-specific component setup - License and access management - Data migration and integration - Product and pricing configuration - Initial setup and configuration - Order Capture setup |
| Solution Design | 36% | - Understand deployment tools and best practices - Design future state business processes - Validate data model fitment - Map Energy and Utilities Cloud components to requirements - Define future state architecture - Define security and data access model |
| Discovery | 13% | - Understand current state architecture - Identify gaps between requirements and standard capabilities - Document customer business needs, value and vision |
| Test and Deploy | 13% | - User acceptance testing management - Testing strategy and scenario design - Deployment planning and execution |
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. What's an example of a parent and child premise record?
A) The parent premise is the apartment, and the child is the type of service provided.
B) The parent premise is the type of service provided, and the child is the apartment.
C) The parent premise is the apartment unit, and the child is the apartment building.
D) The parent premise is the apartment building, and the child is the apartment unit.
2. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?
A) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
C) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
D) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
3. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?
A) Salesforce Field Service license
B) Salesforce Contact Center license
C) Energy and Utilities Base Service license
D) Salesforce Service Console license
4. An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?
A) Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
B) Establish a testing and validation process to ensure that the data is accurate and complete
C) Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model
D) Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
5. An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
A) An account record with record type Service Aggregator
B) An account record with record type Billing
C) An account record with record type Consumer
D) An account record with record type Service
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
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