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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A) Add new inactivate item to the structure of the installed base
B) Use an action to block the installed base if it is activate.
C) Keep the installed base in the "in preparation" status
D) Download the installed base for offline editing

2. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Product .
B) Text
C) Registered product
D) Warranty
E) object

3. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Create and schedule social media import run
B) Set up access to social media account
C) Maintain Next Ticket configuration
D) Select the channel type
E) Set up service level determination for social media channel

4. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Build a workflow
B) Define an approval process
C) Configure email channels
D) Set up notification of delegates

5. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) In Administrator Work Center
B) In Scoping
C) In Fine-tuning
D) In the Service Control Center

Solutions: