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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 28% | - Service Management Practices
|
| Topic 2: Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| Topic 3: ITIL Value System | 20% | - Governance - Guiding Principles (7 principles and application) - Management Practices overview - Continual improvement - Service Value Chain activities |
| Topic 4: Digital Product and Service Management Concepts | 18% | - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners |
| Topic 5: Four Dimensions of Product and Service Management | 17% | - Partners and Suppliers - Holistic approach and interdependencies - Information and Technology - Value Streams and Processes - Organizations and People |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Why do ITIL practice guides follow a standardized structure across all practices?
A) To limit the flexibility of practice adoption
B) To enforce uniform tooling and technology choices
C) To ensure all practices are implemented in the same sequence
D) To make it easier for organizations to understand and apply different practices
2. How do service providers contribute to the creation of service value for consumers?
A) They determine the financial outcomes for consumers directly
B) They reduce risks and provide resources through specialization
C) They eliminate the need for consumers to use any resources
D) They replace consumers' responsibilities with their own services
3. Which activity focuses on minimizing the impact of incidents and disasters when they happen?
A) Operate
B) Design
C) Support
D) Transition
4. What is an incident in IT services?
A) Any change of state significant for management
B) A cause of one or more interruptions
C) An unplanned interruption to a service or reduction in service quality
D) A flaw or vulnerability in a service
5. What is a problem?
A) An incident that impacts critical services
B) Root cause of one or more incidents
C) A service access request from users
D) An unplanned service interruption
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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