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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:

Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. You have a requirement to associate users in different units to the same workbasket. How do you implement this requirement?

A) Associate the users to a common unit. Then associate a workbasket to the common unit.
B) Associate the users to a common workbasket. Then associate the workbasket to the appropriate units.
C) Associate the users to a common work group. Then associate the work group to the appropriate units.
D) Associate the users to a common work group. Then associate a workbasket to the work group.

2. Items selected by a user need to be copied to a page list property. How would you copy over the items?

A) Add a data transform to the flow action as a post-processing action.
B) Create a validate rule to copy the selected items.
C) Create a data transform and call the data transform from a utility shape.
D) Create a declare expression with the page list property as the target.

3. Consider this business use case:
Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.
You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?

A) Delegate the SLA to the business managers so they can configure seasonal adjustments.
B) Define the response times using property values that are circumstanced to account for the seasonal adjustments.
C) Create multiple circumstances of the SLA to account for the seasonal adjustments.
D) Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.

4. Depending upon the purchase request amount, approvals cascade from the user to a loan officer, then to a directory and finally to a vice president. The loan officer is the user's manager. The director is the loan officer's manager. The vice president is the director's manager.
Which two approaches can you use to configure the cascading approval? (Choose Two)

A) Approval based on Reporting Structure, using the Workbasket manager to determine the approver(s)
B) Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)
C) Approval based on Reporting Structure and when conditions, using each operator's Reporting To manager to determine the approver(s)
D) Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)

5. An expense report requires approvals from the requestor's manager, division VP, and possibly an accountant based on the amount of the expense report.
Which configuration satisfies this requirement?

A) Cascading approval using the reporting manager
B) Cascading approval using the workgroup manager
C) Cascading approval using an authority matrix
D) Cascading approval using when rules to identify the assigned user

Solutions: