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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

A) EGW_PASSWORD_UPDATE_ENABLED
B) EGW_SEND_EMAIL_HEADERS
C) EGW_UPDATE_BY_CREATE
D) EGM_ENABLED
E) EGW_PASSWD_CREATE

2. Which five practices deliver maximum reporting performance?

A) Providing values for runtime filters
B) Using index custom fields as filters
C) Filtering on expressions and not on simple columns
D) Using outer joins rather than inner joins when possible
E) Using the like operator instead of the complex expression operator
F) Using fixed filters whenever possible
G) Using the complex expression operator instead of the like operator
H) Filtering on standard fields that are indexed
I) Configuring many-to-many joins
J) Providing default values for runtime filters
K) Filtering on simple columns and not on expressions

3. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
B) https://yoursite.domain/services/rest/connect /latest/accounts/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
F) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

4. Which four statements are true about reports?

A) Published reports can be modified.
B) Reports must be exportedmanually in all interfaces.
C) The owner of a report remains the same even if the report is imported by some other user.
D) Reports are shared between interfaces.
E) All the permissions from an imported report remain unchanged after an export.
F) Reports are not common across the interface.
G) After a report is published, the report data remains unchanged even as the knowledge baseis updated.

5. A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A) Select the Reset Navigation Set to Profile Default option.
B) Ask the agent to log in to the application again.
C) Remove the existing navigation sets and reassign them.
D) Check the agent profile for whether the appropriate navigation

Solutions: