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Nortel 920-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Administration & Configuration | 25% | - Server Manager & CallPilot Manager - Unified Messaging Features - User and Mailbox Setup - Network Configuration |
| Troubleshooting & Fault Resolution | 15% | - Software and Service Failures - Network and Integration Problems - Common Hardware Issues - Log Analysis and Diagnostic Tools |
| Installation and Commissioning | 25% | - Integration with Meridian 1/CS 1000 - Pre-installation Requirements - Software Installation & Configuration - Hardware Installation |
| CallPilot 4.0 System Overview | 15% | - Hardware Platforms - Architecture and Components - Software Features and Licensing |
| Maintenance & Monitoring | 20% | - Performance Monitoring - Software Upgrades & Patches - Routine Maintenance Procedures - Backup and Restore |
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