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Instant Download Nortel : 920-316 Questions & Answers as PDF & Test Engine
- Exam Code: 920-316
- Exam Name: SCCS/Express/TAPI/Web Client/Agent
- Updated: Aug 06, 2026
- No. of Questions: 69 Questions and Answers
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Nortel 920-316 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SCCS Fundamentals & Architecture | 25% | - Deployment models - SCCS Express overview - System components and architecture |
| Topic 2: Web Client & Agent Interface | 30% | - User authentication and permissions - Web Client installation and configuration - Agent desktop functionality - Call handling and features |
| Topic 3: Maintenance, Troubleshooting & Administration | 20% | - Upgrades and backups - System monitoring and logs - Common issues and resolution |
| Topic 4: TAPI Integration & Configuration | 25% | - Third-party application integration - TAPI service provider setup - TAPI standards and interface |
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