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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. The customer is concerned about NSN Security Management employees having access to its IT network. What is the correct response?

A) Inform the customer that the Security Management team must have access if they are to perform their duties as agreed in the contract.
B) Offer to locate the NSN employees at the customer premises so they can be supervised by customer.
C) Meet with the customer and explain the user management, identity management solutions and authentication/authorization mechanisms used.
D) Arrange a meeting to agree how reduce access that will satisfy the customer.

2. When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?

A) The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.
B) The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
C) The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
D) The SLA is a legal requirement of the contract to measure performance.

3. Why is the Operations Model important for the Outsourcing business?

A) The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
B) The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
C) NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.
D) The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.

4. Three basic principles of the Operations Model are

A) - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level
B) - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
C) - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
D) - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1

5. Which of the following is the basic input needed for the negotiation of a contract with a new subcontractor?

A) Assurance of subcontractor delivery capability in terms of resources and previous
performance.
B) Procurement is responsible to use existing NSN guidelines in the contract.
C) Clear PO issuance procedures, payment and acceptance terms.
D) The conditions agreed in the Customer Contract.

Solutions: