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Microsoft 070-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Customization | - Workflows and automation rules - Service level management configuration - Self-service portal customization |
| Topic 2: IT Service Management Processes | - Change management workflows - Incident management lifecycle - Problem management processes |
| Topic 3: Integration and Operations | - Monitoring and maintenance tasks - Integration with System Center components - Data warehouse and reporting |
| Topic 4: System Center Service Manager Architecture | - Management packs and configuration model - Deployment topology and infrastructure planning - Service Manager components and architecture overview |
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