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Instant Download IBM : C2010-024 Questions & Answers as PDF & Test Engine

C2010-024
  • Exam Code: C2010-024
  • Exam Name: IBM Tivoli Level 2 Support Tools and Processes
  • Updated: May 29, 2026
  • No. of Questions: 50 Questions and Answers
  • Download Limit: Unlimited
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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

1. After a month,Level 3 provides an engineer with a proven workaround for the problem reported in an APAR that they created for a PMR. Apart fromupdating theclient with the work around, what else should the engineer do?

A) Add the provided workaround to the Error description field of the APAR if not described.
B) Notify the other clients listed on the Interested Party for the APAR.
C) Create and publish a DCF with details of the workaround for the problem reported.
D) Edit the APAR and add the provided workaround to the Local Fix field of the APAR if not present.


2. When a System Down PMR is received by BackEnd support, within what timeframe should every effort be made to contact the client?

A) 30 minutes
B) 2 hours
C) 1 hour
D) 1 business day


3. When would a Solution Given code of 1 be entered into a PMR?

A) when a client chooses to terminate problem resolution activities
B) when a final solution is provided to the client
C) when a test solution as a fix is provided to the client
D) when a circumvention or workaround is determined and communicated to the client


4. When working on a non-OneTeam PMR, which two fields must a BackEnd engineer complete when taking responsibility of a PMR?

A) Owner field
B) Resolver field
C) Keyword 2 field a
D) Keyword 3 field
E) Keyword 1 field


5. How can a Contact Reference File (CRF) be changed when incorrect or missing information is found?

A) Everyone can change a CRF using RETAIN.
B) Contact the CRF owner and have them change the CRF.
C) Contact the Duty Manager to change the CRF.
D) Everyone can change a CRF using CCWin.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: A,B
Question # 5
Answer: A

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