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HP HP2-B119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Process & EMEA-Specific Considerations | 10% | - EMEA region market and compliance requirements - Partner tools and resources for sales - Proposal development and closing strategies |
| Topic 2: Remote Monitoring & Service Delivery | 15% | - HP Remote Monitoring technology and functions - Supplies fulfillment and proactive support - Implementation and onboarding process |
| Topic 3: pMPS Contract Structure & Pricing | 20% | - Cost-per-page, base fee and additional services - Contract terms, duration and billing models - Contract renewal and modification options |
| Topic 4: HP pMPS Overview & Value Proposition | 25% | - Differentiation from competing solutions - Introduction to HP pMPS (print Managed Print Services) - Business benefits and value for customers |
| Topic 5: Customer Needs Analysis & Solution Design | 30% | - Assessing costs, productivity and security needs - Designing appropriate pMPS contract models - Identifying customer printing environment requirements |
HP Selling HP EMEA pMPS Sample Questions:
1. How are the costs of the Remote Monitoring appliance hardware added to a pMPS contract?
A) The customer must order the hardware separately.
B) The hardware is added automatically for base + click and cost per page deals.
C) Remote monitoring hardware is added to all deals by default.
D) Remote monitoring does not require any hardware.
2. Which functions are available within HP Remote Monitoring (RM)?
A) automatic supplies ordering for all HP devices supporting RM
B) proactive fault detection for all printers and MFPs
C) automatic renewal of the contract, including add-ons
D) reconciliation at the end of the year for the HP Level Pay billing
3. Which contract duration can HP pMPS offer?
A) a contract that is fully flexible between 6 and 72 months
B) a contract that is fully flexible between 12 and 60 months
C) the customer's choice of a 3, 4, or 5 year contract, paid quarterly in advance
D) the customer's choice of 12, 24, 36, 48, or 60-month fixed periods
4. Why would you install the HP UDA?
A) to allow reporting of supplies alerts
B) to enable the HP Service Portal to report hidden devices
C) to gather device information used in the calculation of the customer's TCO
D) to gather fault notification across HP MFPs
5. Which major types of HP imaging and printing solutions are available to customers? (Select two.)
A) HP solutions integrated in the device
B) optional solutions that extend functionality
C) re-manufactured supplies solutions
D) direct mail accessories that auto install
E) third-party solutions integrated in the device
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A,D |
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