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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Data Parser node
B) Evaluate node
C) Profile node
D) SMS node
E) Generate OTP node

2. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Debug Console
B) Reports
C) Export Logs
D) Templates
E) Watchtower

3. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Survey templates are limited to outbound calls
B) Internal transfers terminate the original contact flow context
C) Experience Management requires UCCX integration
D) Queue transfers disable post-call events globally

4. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Change the Webex Contact Center administrator account password.
B) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
C) Make sure that the Webex Contact Center agent is using valid credentials.
D) Authorize Webex CC Task integration in Webex Connect with valid credentials.

5. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Desktop Profile
B) Desktop Layout
C) Site
D) Skill Profile

Solutions: