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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) New Zealand
B) US
C) UK
D) Australia
E) Canada
F) Germany
G) India

2. If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact Center select
C) Avaya Outbound Contact Express

3. Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)

A) The business considers the contact center as mission critical
B) The business needs to respond or initiate social media interactions
C) The business requires feature richness
D) The business requires English-only support
E) The business needs blended multichannel

4. HOTSPOT
Match each product to its capability, (for each capability on the left, select the corresponding product from the drop-down list)

5. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A) Level of service
B) Type of server
C) Number of administrators
D) Duration of service
E) Number of agent/supervisor licenses

Solutions: