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EXIN ITIL Foundation Sample Questions:
1. Which process monitors and improves the performance of the service transition stage of the service lifecycle?
A) Transition planning and support
B) Change management
C) Service transition management
D) Design co-ordination
2. What are customers of IT services who work in the same organization as the service provider known as?
A) External customers
B) Strategic customers
C) Internal customers
D) Valued customers
3. What BEST describes the value of service operation to the business?
A) It defines the control of service assets and configurations
B) It ensures IT services are continuously aligned to business requirements
C) It reduces the duration and frequency of service outages
D) It supports the creation of a portfolio of quantified services
4. . Which is an outcome of service design?
A) Standard Services are provided quickly and efficiently across the business
B) User training and awareness for the service is maximized
C) Expectations setting of all stakeholders for the services improved
D) Services and operational quality are enhanced
5. Which of the following is an enabler of best practice?
A) Academic research
B) Technology
C) Standards
D) Internal experience
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |

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